The advantage of being part of a strong group like TRATON is that you can combine a wealth of talent that works on the optimization of products and services. One key area of this is analytics and AI – the creation of intelligent solutions and streamlined automated processes to address customer needs in vehicle service information.
Efficient, smart workshops worldwide
Mansoureh Jesmani worked at Scania for several years before joining the Vehicle Service Information department within Group R&D as Head of Advanced Analytics and AI Solutions. Now she leads a team of ten and explains, “We are responsible for making workshop operations smarter and faster worldwide by providing AI powered solutions and data products.”
Combining the expertise from the four brands into one Group-wide entity has also expanded the international perspective of Jesmani’s team for defining customer issues and then translating them into technical solutions. This is a much more efficient approach than the previous brand-specific focus. Jesmani points out, “Our team works from research to production and the best thing about this is that when we provide a technical solution, we get feedback immediately because the customers go and use it immediately. This gives us even deeper insights into customer needs for the future.”
Products can also be created, adapted and customized within shorter time frames, thus speeding up TRATON’s ability to roll out new services for customers globally – a vital factor in a continually changing market.
Growing together as one TRATON GROUP
Regarding being part of the TRATON GROUP Jesmani says, “I really value diversity and now we can bring together all our different perspectives for even greater collaboration and advanced solutions. This transition will take some time, but I’m looking forward to our performing phase as one Group R&D!”
And the potential for integration is huge. The use of AI tools is currently spread across different areas of the TRATON GROUP. Jesmani sees all service areas across the Group, as potential sources of useful data which can form the basis of data-driven products. She says, “We can unify our efforts here to harness the real power of using technologies like LLMs and Generative AI to boost our efficiency and innovation.”
Intelligent products and automated processes
Jesmani and her team stay vigilant of rapidly evolving technologies but always maintain a strong focus on TRATON’s vision and the wider business context. Thinking about the next chapter, for instance machine learning can reduce time spent on analysis for vehicle fault prediction. This intelligent predictive analysis then helps to streamline the resulting workshop tasks with smart, automated processes. Large Language Models (LLMs) can be used to respond to questions and address common customer queries. This relieves experts of valuable time to contribute their knowledge and expertise to new intelligent product development.
Looking ahead, the Vehicle Services Information department supports TRATON’s vision of transforming transportation by using future technologies and developing smart solutions as part of a robust digital ecosystem. Mansoureh Jesmani shares her ambitious outlook: “I would like us to be the global leader in intelligent, data-driven, vehicle service solutions and for AI to be deeply integrated in all of our daily work. I think, with the right data and an innovator mindset, we can achieve this.”
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